Privacy Policy

Introduction

Welcome to https://quad-bike-ride.terratrek.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care and security. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from users who interact with our website, applications, services, and products.

Scope

This policy encompasses all aspects of our online presence, including but not limited to:

Our official website at https://quad-bike-ride.terratrek.net.
All associated mobile applications and software we develop or utilize.
Services offered through our platform, both digital and physical.
Interactions between users and our team via email, phone, or text messages.

Please note that this policy does not extend to third-party services or platforms linked from our website. These entities have their own privacy policies governing data collection and usage, and we encourage you to review these carefully before using any such services.

Processing Activities

This Privacy Policy guides how we interact with users when:

You register an account and use our applications as an authorized user.
You visit our website, including browsing features and accessing content.
We communicate with you via email, newsletter, phone calls, or text messages (SMS) for promotional purposes or to provide updates on our services.

Personal Data Collection

We collect a range of personal information to enhance your experience and personalize our services. The types of data we gather include:

Account Information: Details required to create and manage your user account, such as usernames, passwords, and profile preferences.
Payment Information: Credit card details, billing addresses, and payment history for transactions conducted on our platform.
Financial Information: Data related to your financial status, including income and investment portfolios (if provided).
Purchase Information: Items bought through our services, purchase dates, quantities, and associated costs.
Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile network information for device recognition and analytics.
Location Data: Geolocation details to provide location-based services and personalized content.
Feedback: User reviews, ratings, and comments to improve our products and services.
Social Media Information: Details from your social media profiles (if linked) for content sharing and promotion.
Product Information: Search history, product preferences, and interaction with our online store.

We collect this data through various means: user input forms, account settings, browsing activities, purchase transactions, cookies, and third-party providers who assist us in gathering and processing information.

Cookies

We employ cookies to enhance your experience on our website and improve our services. Cookies are small text files stored on your device that serve different purposes:

Strictly Necessary: These ensure basic functionalities of our site, such as enabling you to log in and navigate through pages.
Preference: Cookies store user preferences, allowing us to remember settings for a personalized experience.
Analytics: Used by analytics providers to track website usage, gather navigation data, and create aggregated reports.

Users have control over non-essential cookies through our Cookie Manager, where you can customize your cookie preferences.

Retention and Deletion

We retain personal data for specific periods based on legal requirements and the purpose of collection:

Financial and transaction data may be retained for up to 7 years due to tax and regulatory obligations.
Personal information related to customer support interactions is stored for 5 years to provide better service in the future.
Once the data is no longer needed for the initial purpose, it is either deleted or anonymized to protect your privacy.

Security Measures

We prioritize the security of your personal data and implement robust measures:

Data Encryption: We use encryption protocols to safeguard data during transmission and storage.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards, ensuring that they process data securely on our behalf.
Access Controls: Only authorized personnel have access to sensitive information, and we regularly review and update access permissions.

User Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data:

Access: You can request access to the data we hold about you at any time.
Rectification: The right to correct inaccurate or incomplete information.
Erasure (Right to be Forgotten): Under certain conditions, you can ask for the deletion of your personal data.
Restriction: You may limit the processing of your data in specific circumstances.
Portability: The ability to transfer your data to another service provider.
Objection: You have the right to object to the processing of your data for specific purposes, such as marketing or profiling.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.
Data Appeals and Complaints: You can file a complaint with our privacy team or relevant regulatory authorities if you believe your rights have been violated.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effective immediately upon posting the updated policy on our website, and we encourage users to review it regularly.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please reach out to us:

Email: [email protected]
Address: [Provide physical address]

We value your trust in our services and will do everything we can to protect your personal information.